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Issues with buying Funds? Check this.
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ph03n1ks Offline
Global Community Manager
*******

Posts: 151
Joined: May 2015
Post: #1
Issues with buying Funds? Check this.
Hi everyone,

this is an announcement regarding the recent problems some of you guys had with our currency store and buying CCTA funds, specifically with the error messages:

- "Sorry, there are no offers available in your country"
- "There are items in your cart that are no longer available. Remove and them and try placing your order again."

Thanks everyone for your patience while we figured out how to resolve this issue. We have deployed a fix to the store yesterday that should resolve most if not all of the underlying issues with these error messages.

A few notes on the changes:

- The issues came to be when we upgraded our payment backend to support additional payment methods, like Qiwi for Russia.
- The new system had problems to support countries where we previously offered USD prices even though USD isn't the official currency in these countries.

We have now fixed these issues. Unfourtunately, we had to remove local currency support for some countries to get this fixed, so some of you that previously were able to pay in your local currency will, going forward, be displayed USD prices in the store. Your chosen payment provider should be able to handle the automated conversion for you.

Obviously we cannot test all relevant configurations ourselves, so if you have been affected by the aforementioned isses, please try to buy funds and let us know should you run into any problems.

greetz
/pX
05-11-2015 11:31 AM
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sharky611825 Offline
Junior Member
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Posts: 6
Joined: May 2014
Post: #2
RE: Issues with buying Funds? Check this.
Boku Pay has stopped working with this update.

Click pay, wait for an SMS that never comes...
06-11-2015 01:51 PM
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ph03n1ks Offline
Global Community Manager
*******

Posts: 151
Joined: May 2015
Post: #3
RE: Issues with buying Funds? Check this.
Hey Sharky,

that's wierd, we'll look into this.

- Are you getting any error messages that you can share a screenshot of?
- What country are you living in?
- Are offers being displayed? If so, in what currency?
06-11-2015 03:02 PM
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sharky611825 Offline
Junior Member
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Posts: 6
Joined: May 2014
Post: #4
RE: Issues with buying Funds? Check this.
(06-11-2015 03:02 PM)ph03n1ks Wrote:  Hey Sharky,

that's wierd, we'll look into this.

- Are you getting any error messages that you can share a screenshot of?
- What country are you living in?
- Are offers being displayed? If so, in what currency?

No error messages, Boku Pay screen stays at 50%.
South Africa
[Image: Ny8NE2q.png]

It failed last night.
I tried twice today, got 2 SMS's, but only once did I receive 8500 funds. So I've paid twice but got funds once.

Ok the second lot of funds just registered on my account
(This post was last modified: 06-11-2015 04:40 PM by sharky611825.)
06-11-2015 03:45 PM
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ph03n1ks Offline
Global Community Manager
*******

Posts: 151
Joined: May 2015
Post: #5
RE: Issues with buying Funds? Check this.
Okay, please let us know if you see this fail once more in the future.
06-11-2015 05:47 PM
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NickT87 Offline
Member
***

Posts: 68
Joined: Apr 2012
Post: #6
RE: Issues with buying Funds? Check this.
Still having trouble getting funds!! Can't get past the loading wheel when i click which funds i want to buy!!!
15-11-2015 03:11 PM
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ph03n1ks Offline
Global Community Manager
*******

Posts: 151
Joined: May 2015
Post: #7
RE: Issues with buying Funds? Check this.
Hi Nick,

could you please send me a private message incl. your Origin Name / Email-Adress, the payment method you wanted to use, the funds package you wanted and the time and date of your last try? I take it you already tried clearing your browser cache etc.?
16-11-2015 11:29 AM
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silverline12 Offline
Junior Member
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Posts: 9
Joined: Jun 2013
Post: #8
RE: Issues with buying Funds? Check this.
:[:huh:Still getting redirect etc
quote='ph03n1ks' pid='218757' dateline='1446719466']
Hi everyone,

this is an announcement regarding the recent problems some of you guys had with our currency store and buying CCTA funds, specifically with the error messages:

- "Sorry, there are no offers available in your country"
- "There are items in your cart that are no longer available. Remove and them and try placing your order again."

Thanks everyone for your patience while we figured out how to resolve this issue. We have deployed a fix to the store yesterday that should resolve most if not all of the underlying issues with these error messages.

A few notes on the changes:

- The issues came to be when we upgraded our payment backend to support additional payment methods, like Qiwi for Russia.
- The new system had problems to support countries where we previously offered USD prices even though USD isn't the official currency in these countries.

We have now fixed these issues. Unfourtunately, we had to remove local currency support for some countries to get this fixed, so some of you that previously were able to pay in your local currency will, going forward, be displayed USD prices in the store. Your chosen payment provider should be able to handle the automated conversion for you.

Obviously we cannot test all relevant configurations ourselves, so if you have been affected by the aforementioned isses, please try to buy funds and let us know should you run into any problems.

greetz
/pX
[/quote]
16-11-2015 10:00 PM
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ph03n1ks Offline
Global Community Manager
*******

Posts: 151
Joined: May 2015
Post: #9
RE: Issues with buying Funds? Check this.
Hey Silver,

could you specify what exactly your problem is?
18-11-2015 12:30 PM
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silverline12 Offline
Junior Member
**

Posts: 9
Joined: Jun 2013
Post: #10
RE: Issues with buying Funds? Check this.
Hi,

Just get the wheel and the Too many redirects page.
Hi,

Just get the wheel and the Too many redirects page.
(This post was last modified: 22-11-2015 06:51 PM by silverline12.)
22-11-2015 06:48 PM
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